Privacy Policy

Last updated: January 1, 2026

King Billy Casino (operated at king-billy-canada.com) takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how we use it. If you're a resident of Ontario, additional rules under iGaming Ontario's regulatory framework also apply to how we handle your data.

We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy legislation. By using our website and services, you agree to the practices described in this policy.

1. Who We Are

King Billy Casino is an online gambling platform serving Canadian players. For questions about this policy or your personal data, you can reach our Privacy Officer at [email protected].

2. Information We Collect

We collect information in a few different ways depending on how you interact with us. Here's what that includes:

Registration details: your name, date of birth, email address, home address, and phone number
Identity verification documents, such as a government-issued ID or proof of address, which we're required to collect under anti-money laundering (AML) regulations
Payment information, including deposit and withdrawal details (we do not store full card numbers)
Account activity: your betting history, session logs, and transaction records
Device and technical data: IP address, browser type, operating system, and cookies (see our Cookie Policy for more detail)
Communications you send us, including support chat logs and emails

We don't collect more than we need. If something isn't necessary for running your account or meeting our legal obligations, we don't ask for it.

3. Why We Use Your Information

Your data is used for specific, legitimate purposes. These include:

Creating and managing your player account
Verifying your identity and age (you must be 19+ in most provinces, or 18+ in Alberta, Manitoba, and Quebec)
Processing deposits and withdrawals
Detecting and preventing fraud, money laundering, and problem gambling behaviours
Complying with our obligations under Canadian law and iGaming Ontario's conditions of registration
Sending you account-related communications and, where you've opted in, promotional offers
Improving our platform and player experience

4. Legal Basis for Processing

Under PIPEDA, we rely on your consent as the primary basis for collecting and using personal information. In some cases, we process data without consent where it's required by law, such as identity verification under AML regulations, or where it's clearly in your interest and consent isn't practical to obtain.

You can withdraw consent at any time by closing your account, though this won't affect processing that already took place.

5. Sharing Your Information

We don't sell your personal information. Ever. But we do share it in limited circumstances:

With payment processors and banking partners to handle your transactions
With identity verification and fraud prevention services
With iGaming Ontario and other regulatory bodies when required
With our technical service providers who help us run the platform, under strict data processing agreements
With law enforcement or government agencies when legally required to do so

Any third party that receives your data is contractually bound to protect it and use it only for the purpose it was shared.

6. Data Retention

We keep your personal information for as long as your account is active and for a minimum of five years after account closure. This is required under Canadian AML and gaming regulations. Some records may be kept longer if required by law or ongoing legal proceedings.

7. Your Rights

Under PIPEDA and provincial privacy laws, you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Withdraw consent for marketing communications at any time
Ask questions about how your data is being used
File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, contact our Privacy Officer at [email protected]. We'll respond within 30 days.

8. Data Security

We use industry-standard security measures to protect your data, including SSL encryption, secure servers, and access controls. No system is 100% foolproof, but we take every reasonable step to keep your information safe.

9. Children and Minors

Our services are strictly for adults of legal gambling age in their province. We do not knowingly collect information from anyone under the legal gambling age. If we discover we've done so, we'll delete that information immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version on this page with an updated date at the top. If the changes are significant, we'll notify you by email or through a notice on your account dashboard.

11. Contact Us

Questions? Reach out to our Privacy Officer at [email protected] or write to us at our registered address. We're happy to help.

Gambling should be fun. If it stops being fun, help is available. Visit ConnexOntario or call 1-866-531-2600. 19+ (18+ in AB, MB, QC). Please gamble responsibly.